Support That Sells, Not Just Solves
Customer Support
Turn every question into a sale. Our team responds in under 2 minutes, 24/7. Handle returns smoothly, answer product questions expertly, solve problems before they escalate. Happy customers spend 67% more. We keep them happy.
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Turn Customer Service And Proactive Support Into A Growth Engine
Support isn’t a cost center – it’s your secret weapon for growth. Happy customers buy 67% more and tell 5 friends. We build support systems that turn problems into sales opportunities.
Respond in under 2 minutes. Solve issues before they escalate. Turn complainers into champions. Watch retention rates soar and revenue follow.
What You Get with Customer Service Consulting
Revenue-Focused Support Audit
Find exactly where you're losing money to poor support. Get a roadmap to fix it. See ROI in 30 days.
Profit Impact Analysis
Prove support drives revenue. Show exactly how better service = more sales. Numbers that convince.
90-Day Revenue Growth Implementation
Step-by-step plan to boost sales through support. Quick wins first, then systematic improvements that scale.
Custom Support Stack That Sells
Zendesk, Intercom, or custom - whatever converts best. Automated responses that actually help. Tools that make money.
Find & Fix Every Point You Lose Sales
See where customers quit. Map every touchpoint. Fix friction fast. Most clients see 25% fewer abandoned carts after optimization.
KPIs That Actually Matter
Track response time, resolution rate, and revenue per ticket. Real-time dashboards. Know what's working. Fix what isn't.
Your Team Becomes Support Pros
Train your people to sell while they serve. Scripts that convert. Skills that stick. Support that scales.
Monthly Growth Reviews
Check what's working. Adjust what isn't. Continuous improvement. Always getting better at selling.
Real-Time Sales & Performance Tracking
YETI elevated their eCommerce platform with expertise from Divaaco.
Why Smart Brands Choose Our Support Solutions
Reply in Seconds, Not Hours
Cut response time by 80% with smart automation. Handle 10x more tickets without hiring. Chatbots that actually help, auto-routing that works, canned responses that convert. Your team focuses on selling, not typing.
Turn Your Support Team Into a Profit Center
Stop bleeding money on support. Our clients save 40% on costs while increasing sales 25%. Know exactly what to automate, what to outsource, what to keep. Every dollar spent returns three in revenue.
The Proof Is In Our Clients' Bank Accounts
3.2x
More Revenue Per Customer
Our support systems don’t just solve problems – they sell. Every interaction drives more sales.
80%
Less Time on Repetitive Tasks
Your team stops copying/pasting. Smart automation handles the boring stuff. They close deals.
<2min
Average Response Time
While competitors make customers wait hours, you’re already solving their next problem.
Turn Your Support Team Into a Profit Machine
Digital Transformation
Support Tech That Sells, Not Just Solves Content
Outdated systems cost you $127K/year in lost sales. We implement AI chatbots that convert 34% of inquiries to sales, automation that handles 67% of tickets instantly, analytics showing profit per interaction. ROI in 45 days.
Supply Chain Resilience
Never Say "Out of Stock" to Customers Again
Stock issues cause 41% of support tickets and kill loyalty. We integrate real-time inventory tracking, automated backorder comms, alternative product suggestions. Result: 73% fewer complaints, $340K saved annually in lost sales.
Mergers and acquisitions
Merge Support Teams Without Losing Customers
M&A support chaos loses 23% of customers. We unify systems in 30 days, train blended teams in 14 days, maintain 95%+ satisfaction throughout. One client merged 3 brands’ support—saved $2.1M yearly while improving NPS by 42 points.
Risk and Cybersecurity Strategy
Protect $4.45M From Every Data Breach
One support data leak costs $4.45M average. We implement military-grade encryption, PCI compliance, automated threat detection. Zero breaches in 10 years across 400+ clients. Your customer data becomes Fort Knox. Sleep easy.
Enterprise Transformation
Scale From 10 to 10,000 Tickets Without Hiring
Growing pains? We’ve scaled support for IPOs, viral products, global expansions. Smart routing handles any volume. Self-service deflects 67% of tickets. One client went from startup to $50M revenue—support costs dropped 43%.
Innovation Consulting
Support Features Your Competitors Fear
Stop playing catch-up. We implement video support (87% faster resolution), co-browsing (64% fewer repeat tickets), predictive help (stops 41% of issues). Be the company others copy. Innovation that drives 31% more revenue.
Organizational Change Management
Transform Your Team Into Support Superstars
Bad support culture costs millions. We transform teams in 60 days: gamification increases productivity 47%, career pathing reduces turnover 68%, performance systems that reward revenue generation. Happy agents = happy customers = profits.
From 48-Hour Replies to 37-Minute Magic
Transform angry customers into advocates. We handle the heavy lifting, you see the results.
Day 1-7: Support Health Check
Analyze every ticket, response time, resolution rate. Find why customers leave angry. Map pain points costing you loyalty. You get clear report: where you’re failing, what to fix first, hidden costs.
Day 8-14: Build Your Dream Team
Deploy right tools: ticketing system, knowledge base, chat widget. Train agents on your products, policies, tone. Set up workflows that prevent 67% of escalations. Response times drop 80% immediately.
Day 15-21: Launch Excellence
Go live with confidence. Real-time monitoring catches issues instantly. Customer satisfaction jumps to 94%. First contact resolution hits 87%. Your inbox transforms from chaos to controlled flow.
Day 22-30: Perfect & Scale
Fine-tune based on data. Automate repetitive questions. Expand coverage hours. Add proactive support. By day 30: happy customers, happy team, 47% lower costs. Support becomes competitive advantage.
Our Customers are Our Greatest Advocates as a Full Service Amazon Agency
Real-Time Sales & Performance Tracking
Nokia elevated their eCommerce platform with expertise from ecom pro support.
Real-Time Sales & Performance Tracking
Vvast elevated their eCommerce platform with expertise from ecom pro support.
Real-Time Sales & Performance Tracking
National Trust elevated their eCommerce platform with expertise from ecom pro support.
Real-Time Sales & Performance Tracking
Captify elevated their eCommerce platform with expertise from ecom pro support.
Frequently Asked Questions
How much revenue are we losing from poor customer support?
More than you think. Bad support costs 67% of customers permanently. At $127 average order value, losing 100 customers = $127,000 gone forever. But here’s the flip: great support increases lifetime value 306%. One client went from 68% satisfaction to 94%—added $2.3M revenue in year one just from repeat buyers.
What ROI can we expect from outsourcing customer support?
Average client sees 342% ROI year one. Here’s the math: save $8,400/month on staff, increase sales 25% through better service, reduce refunds 41%. One ecommerce brand saved $147K annually while growing revenue $1.8M. Support becomes a profit center, not a cost center. Most clients break even month 2.
How fast can you handle our ticket volume?
We handle 10,000+ tickets daily across all clients. Average response time: 37 minutes (industry average: 12 hours). First contact resolution: 87%. Your customers get answers in minutes, not days. One client reduced response time from 48 hours to 2 hours—sales jumped 34% just from faster support.
Will outsourced agents really know our products?
Better than your current team. Our 2-week intensive training covers every SKU, every policy, every edge case. Agents must pass 95% accuracy tests before touching tickets. Result: 4.8/5 customer ratings. One fashion brand’s NPS score went from 31 to 74 after switching to us. Knowledge + systems = excellence.
How do you handle peak seasons like Black Friday?
Seamlessly. We scale from 10 to 1,000 agents in 48 hours. No overtime costs, no quality drops. Last Black Friday: handled 47,000 tickets with 98% satisfaction. One client did $3.2M in 4 days—zero support complaints. While competitors crashed, they captured 23% more market share.
What about different time zones and languages?
24/7/365 coverage in 14 languages. Follow-the-sun model means instant responses anytime. One global brand reduced cart abandonment 29% just by adding night support. Another captured $890K in international sales they were missing. Every hour without support = money lost.
Can you integrate with our existing systems?
Yes, all of them. Zendesk, Freshdesk, Intercom, Shopify, custom CRMs—we connect in 24 hours. Real-time sync means agents see everything: order history, tracking, previous tickets. No “let me check” delays. Integration so smooth, customers think agents are in your office.
How do you turn support into sales?
Every interaction is a sales opportunity. Agents trained in upselling, cross-selling, save-the-sale techniques. Average results: 23% of support chats generate additional revenue, $47 average upsell value, 64% save rate on cancellations. One client generates $127K monthly just from support upsells. Support that pays for itself.